Customer Contact Guide

FrostBuddy is operated by frostbuddyus.

Last updated: September 12, 2026

This notice explains how customers can verify information and request assistance.

Verification and support

How we respond

Contact support@frostbuddyus.shop or 317-691-5112. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.

Business identity

frostbuddyus operates the brand and online store at frostbuddyus.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

Contact details

Email: support@frostbuddyus.shop
Phone: 317-691-5112
Business address: 345 Capitol Ave, San Antonio, Texas, 78201, United States

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.